Experience-based essays on AI product strategy, trust in high-stakes products, product leadership, mental health technology, and marketplace design — drawn from building products at Intellect, Grab, and Ola.
Between 2019 and 2022, I led Growth, Engagement & Loyalty and Driver Rentals at Grab — Southeast Asia's leading superapp. Five lessons on building payments infrastructure, engagement monetisation, and driver financial services across six markets.
Read →From 2016 to 2018, I was a PM at India's largest ride-hailing platform — 100+ cities, millions of daily rides. Lessons on two-sided marketplace design, fraud prevention, incentive systems, and building products for India-scale complexity.
Read →AI didn't kill Product Management — it exposed the bureaucracy. The PMs who thrive in this decade will move from managing features to architecting outcomes.
Read →Mental health as a performance multiplier, not a cost centre. How care reduces burnout, cuts absenteeism, and lifts teams.
Read →The future of care isn't human vs AI — it's dynamic orchestration. Knowing when AI leads, when it supports, and when it steps aside entirely.
Read →In mental health apps, UX is not a wrapper around care — it is the care. Trust begins the moment someone sees the sign-up button.
Read →If AI simply affirms users without reflection, it risks doing significant harm. In mental health, AI cannot just be a friendly mirror — it needs to be an ethical guide.
Read →Personalisation at scale is the real frontier of AI in mental health. How machine learning enables adaptive interventions across languages and cultures.
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